Frequently Asked Questions

1 How long have you been serving the Montreal market?

We have proudly served the Montreal community since 2006, offering authentic traditional Polish cuisine.

2 Can we use your Food Truck service?

Unfortunately, we no longer operate our food truck. However, we continue to offer professional catering services and can deliver our dishes to event locations throughout Montreal and the surrounding areas.

3 Why is the company called Pyza?

Our grandmother's specialties were pierogi and pyzy (Polish potato dumplings), and we still specialize in making both today. That's why we named our family business "Pyza." A pyza is a traditional Polish dumpling made from potato and flour, typically filled with meat.

4 What are your opening hours?

Our opening hours are: Open soon

5 Where is Pyza located?

Pyza is located at 1256 Av Dollard, Montréal, QC H8N 2P2.

6 Do you use traditional Polish family recipes?

Yes. We use traditional Polish family recipes and time-honored cooking methods passed down through generations. Some of the recipes we prepare today are more than 100 years old.

7 What makes Pyza different from other Polish food providers?

What sets Pyza apart is our commitment to tradition, quality, and family values. We are a family-owned business that prepares authentic Polish dishes using recipes passed down through generations. One of the things that makes our food unique is that we do not use MSG (flavor enhancers), artificial colors, or preservatives-just high-quality ingredients and traditional cooking methods.

1 Can you set up and arrange a buffet table?

Yes. We offer several catering service options to suit your needs:

• Pickup: You pick up your freshly prepared hot dishes from our kitchen at 1256 Av Dollard, Montréal, QC H8N 2P2.
• Delivery: We deliver your hot dishes to your location.
• Buffet setup: We deliver your hot dishes and professionally set up a buffet for your event.
• Full service: We deliver your hot dishes and serve them to your guests.

If you're not sure which option is right for your event, feel free to contact us. We'll be happy to help you choose the best solution.

2 Do you provide waiter service?

Yes. Professional waitstaff service is available as part of our catering services. Please contact us for details and availability.

3 Do you offer delivery and setup for catered events?

Yes. We can deliver your order to your event location, and if requested, we can also set up a buffet for your guests. Please contact us for details and availability.

4 How many guests can you cater for?

From small family gatherings to large celebrations, we can cater events of all sizes. We have extensive experience serving events with more than 300 guests.

5 Can I order catering for next-day delivery?

Yes, it's possible, but it all depends on the ordered menu and how many orders we handle on a given day.

6 Do you provide catering for corporate events?

Yes. We provide catering services for corporate events, including office lunches, meetings, and company gatherings.

7 Do you offer catering for weddings and family celebrations?

Yes. We offer catering services for weddings, family celebrations, and other special occasions. Whether you're planning an intimate gathering or a large reception, we're here to help make your event memorable.

8 Can you deliver catering orders outside your local area?

Yes. We can deliver catering orders outside the Montréal area. Please contact us to discuss your location, and we'll be happy to arrange a delivery that works for you.

9 Do you provide serving equipment and utensils?

Yes. We can provide cutlery, plates, serving utensils, and table settings for your event. Please let us know your requirements when placing your order.

10 Can catering orders be customized?

Yes. Our catering menus are fully customizable. The menu on our website is only a starting point - we can prepare many other traditional Polish dishes that are not listed online. If you have specific requests or would like to create a custom menu, please contact us. We'll be happy to help you plan the perfect menu for your event.

11 How much notice do you require for catering orders?

We typically require 2-3 days' notice for catering orders, depending on the size of the order and our current schedule. For larger events or to ensure availability, we recommend placing your order at least 7 days in advance. Please contact us to discuss your event, and we'll be happy to advise you.

12 Is there a minimum order value for catering?

No. We do not have a minimum order requirement for catering. For smaller orders, a delivery fee may apply, or you can pick up your order directly from our kitchen.

13 What types of catering services do you offer?

We offer five catering service options to fit different event needs:

• Pickup from our kitchen: Pick up your order directly from our kitchen. No service fees apply.
• Delivery: We deliver your order to your location. A delivery fee applies based on distance.
• Delivery and buffet setup: We deliver your order and set up a buffet for your guests. Additional fees apply for delivery and setup.
• Delivery, buffet setup, and waitstaff service: We provide delivery, buffet setup, and professional service staff. Additional fees apply for delivery, setup, and staffing. Server costs vary depending on the number of hours and specific duties.
• Full table service: We deliver your order, set up the event, and provide full table service. Pricing varies depending on the details of your event, so please contact us for a personalized estimate.

1 Can you accommodate recurring wholesale orders?

Yes. We can accommodate recurring wholesale orders and arrange regular deliveries based on your business needs. Please contact us to discuss your requirements and delivery schedule.

2 Do you provide product samples or degustation for commercial clients?

Yes. We are happy to provide product samples for tasting to help commercial clients discover the quality and flavors of our products. Please contact us to arrange a tasting.

3 How can my business become a wholesale customer?

We are open to wholesale partnerships and new business opportunities. Please email us at info@pyza.ca or call us to discuss your needs and the details of a potential partnership.

4 Do you offer frozen wholesale products?

Yes. We offer our wholesale products both fresh and frozen, depending on your business needs.

5 How often do you deliver wholesale orders?

We work with each wholesale customer to establish a delivery schedule that fits their needs.

6 Can you develop products for private-label brands?

Yes. We are open to discussing private-label product opportunities. Each project is different and requires a detailed conversation about product requirements, quantities, packaging, and other details.

7 Is there a minimum wholesale order quantity?

We work with wholesale partners of all sizes and can accommodate different order quantities based on your business needs. Please contact us to discuss your requirements and find the best solution for your business.

8 What products are available for wholesale purchase?

Our main wholesale product is pierogies, but we also offer a variety of other traditional Polish products, including stuffed cabbage rolls, potato pancakes, croquettes, and fresh salads.

9 Do you supply restaurants, cafés, and retail stores?

Yes. We supply restaurants, cafés, retail stores, and other wholesale customers interested in partnering with us.

1 Can I choose a delivery time slot?

Yes. Available delivery time slots will be shown during checkout, and you can select the option that works best for you.

2 Do you offer pickup?

Yes. You can pick up your order from our kitchen. Simply select your preferred pickup time when placing your order online.

3 What happens if I miss my delivery?

If you are not sure you will be available at the delivery time, please provide delivery instructions when placing your order. For example, you can ask us to leave your order with a neighbor or in a specific safe location. Please note that we are not responsible for orders left unattended if the customer is unavailable or does not follow the scheduled delivery time.

4 Can I track my order?

Yes. Orders delivered through Uber can be tracked in real time. You will receive tracking information once your order is on the way.

5 Do you offer same-day delivery?

Yes. We offer same-day delivery options for selected products. Please check the product details to see which items are available for same-day delivery.

6 How long does delivery take?

Delivery times depend on the distance between our kitchen and your location. Most deliveries are completed within a reasonable time, and the estimated delivery time will depend on the delivery option selected.

7 How much does delivery cost?

Delivery costs depend on the distance between our Pyza Foods kitchen and your delivery address. Delivery fees are calculated based on Uber's current rates.

8 Which areas do you deliver to?

We deliver throughout Montreal and nearby areas. Delivery availability and times depend on your location, but we aim to keep delivery within approximately one hour from our kitchen.

1 How do I inform you of a food allergy or dietary requirement?

All our products are clearly labeled with information about their ingredients and dietary categories, including whether they are vegetarian, vegan, or contain meat. Please be aware that our kitchen handles products containing common allergens such as wheat, soy, and milk, so we cannot guarantee an allergen-free environment. If you have a food allergy or specific dietary requirement, please contact us at info@pyza.ca or (514) 223-4240 before placing your order. We'll be happy to answer any questions and help you choose suitable products.

2 Do you use artificial preservatives?

Our recipes have been passed down from our grandmothers, and we continue to prepare our products using traditional methods. We do not use artificial preservatives in our recipes.

3 Can you provide allergen information?

Yes. We can provide information about the allergens present in our products. If you have a specific allergy, please contact us before placing your order, and we'll be happy to help you identify suitable options.

4 Do you use nuts in your kitchen?

Yes. We use nuts in our kitchen, but only in some of our desserts. If you have a nut allergy, please contact us before placing your order so we can help you choose suitable products.

5 Do you offer gluten-free options?

Yes. We offer gluten-free products, which are clearly marked on our menu so you can easily identify them.

6 Do you offer dairy-free options?

Yes. We offer a wide selection of dairy-free products, all of which are clearly marked on our menu.

7 Do you have vegan and vegetarian options?

Yes. We offer a wide variety of vegan and vegetarian dishes. Some of our vegan options include pierogies with potatoes and onions, pierogies with lentils, pierogies with cabbage and mushrooms, vegan stuffed cabbage rolls, croquettes with cabbage and mushrooms, salads, and many more. All vegan dishes are clearly marked on our menu.

1 Are your products available on Too Good To Go?

Yes. You can find us on Too Good To Go, where we regularly offer surprise bags with a selection of our products while helping to reduce food waste.

2 How do I stay informed about special offers?

Please follow us on Facebook, Instagram, and X, where we share our latest specials, promotions, and other updates.

3 Do you offer loyalty rewards?

Not at the moment, but it's something we may introduce in the future. We appreciate your support and will let our customers know when a loyalty rewards program becomes available.

4 Do you sell gift cards?

5 Can I use a promo code or gift voucher?

At the moment, we do not offer promo codes or gift vouchers. This is something we may introduce in the future, so please stay tuned for updates.

1 What is the difference between your fresh and frozen products?

Every day, we prepare authentic Polish dishes. Some are served fresh, while others are carefully frozen and packaged to preserve their quality and flavor.

2 Do you prepare food fresh daily?

Yes. We offer a wide selection of traditional Polish dishes, so our kitchen is busy every day preparing fresh products.

3 Do you offer holiday specials for Christmas and Easter?

Yes. For holidays such as Christmas and Easter, we offer a special holiday menu available by pre-order. It is usually published about a month in advance and includes all the ordering details and deadlines.

4 Can I view the full menu before visiting?

Yes. Our menu is divided into three categories: catering, frozen meals, and takeout. You can view all of our menus on our website before your visit.

5 Where do you source your ingredients?

We use high-quality ingredients from trusted suppliers in Quebec. Combined with traditional Polish recipes and daily preparation, they help us deliver authentic flavors in every dish.

6 Do you change your menu seasonally?

We offer a regular menu throughout the year, but during the Christmas and Easter seasons, we also introduce a selection of traditional holiday dishes.

7 How do I reheat your products at home?

Reheating instructions depend on the type of product you purchased:

• Fresh products (such as sausages) can be reheated on the barbecue, in a frying pan, in the oven, in boiling water, or in the microwave.
• Frozen products (such as stuffed cabbage rolls, croquettes, and potato pancakes) should be thawed first, then reheated in the oven, in a frying pan, or in the microwave.
• Frozen pierogies, pyzy, and kopytka should not be thawed before cooking. Cook them directly from frozen according to the instructions on the package. They must be fully cooked before eating.

If you have any questions about preparing a specific product, feel free to contact us at (514) 223-4240 or info@pyza.ca. We'll be happy to help.

8 Can I freeze your products at home?

Frozen products should be kept frozen to maintain their quality and shelf life. Once thawed, they should not be refrozen. Products such as pierogies, pyzy, and potato dumplings should remain frozen until you are ready to cook them. If you purchase our fresh products, you can safely freeze them at home.

9 How should I store your products and how long do they stay fresh?

Frozen products should be kept in the freezer and have a best-before date of approximately 5 to 8 months. Fresh products should be stored in the refrigerator at a temperature between 2°C and 4°C and have a best-before date of approximately 5 to 8 days. Please refer to the product label for specific storage instructions and best-before dates.

10 Do you offer family-size portions?

Yes. We offer a variety of family-size portions that are perfect for gatherings and special occasions. For more information, please visit our Catering page.

11 Can I purchase ready-to-cook products to prepare at home?

Yes! Our ready-to-cook products are perfect for preparing at home. Our most popular options are frozen pierogies and pyzy. Each product includes cooking instructions and nutritional information on the label.

12 Do you sell frozen products?

Yes. We offer a wide selection of frozen products, including our popular pierogies, pyzy, stuffed cabbage rolls, croquettes, soups, and many other traditional Polish dishes.

13 What are your best-selling products?

Our best-selling products are pierogies, traditional Polish sausages, and bigos. They have been among our customers' favorites for many years.

14 Are all your dishes made in your kitchen?

Yes. All of our dishes and products are prepared from scratch in our own kitchen.

1 What is your cancellation policy?

If preparation of your order has already started, a 50% cancellation fee applies. If your order has already been prepared and is ready for pickup or delivery, the full order amount is due.

2 What payment methods do you accept?

We accept cash, Interac e-Transfers, debit cards, and major credit cards.

3 Do you offer takeaway or delivery?

Yes. You can dine in, order takeout, or choose local delivery to your home or workplace.

4 Can someone else collect my order?

Yes. Someone else can pick up your order on your behalf. To ensure a smooth pickup, we can provide a simple verification method, such as using your first name as a pickup password.

5 Is there a minimum order amount?

No. There is no minimum order amount, and we do not impose any minimum quantity requirements.

6 Can I schedule an order for a future date?

Yes. You can schedule an order for a future date. For catering orders, we recommend placing your order at least a few days in advance to allow enough time for preparation. If you're ordering ready-made deli products that are currently in stock, advance ordering isn't necessary, but you're welcome to place your order ahead of time for pickup or delivery on your preferred date.

7 What happens if an item is unavailable?

If a product is currently unavailable or not listed on our website, please contact us by email at info@pyza.ca or call us at (514) 223-4240. We'll be happy to let you know when it will be available again or whether we can prepare it for you.

8 Will I receive confirmation of my order?

Yes. You will receive an order confirmation at the email address provided during checkout or registration.

9 Can I modify my order after it has been placed?

Yes. Orders can be modified before fulfillment, depending on the type of order:

• Deli orders: Changes can be made up to 24 hours before fulfillment.
• Catering orders: Changes can be made up to 7 days before fulfillment.

Please contact us as soon as possible if you need to make changes to your order.

10 Can I place an order online?

Yes. We encourage customers to place their orders online through our website. This helps us process orders more efficiently and ensures we have all the necessary details.

11 How far in advance should I place an order?

The recommended notice period depends on the type of order:

• Deli orders: You can place orders without minimum quantity or advance notice requirements, depending on product availability.
• Catering orders: We recommend placing your order well in advance, especially for large events such as corporate functions and weddings. These events require significant preparation time, and availability may be limited. We operate on a first-come, first-served basis, so we encourage you to reserve your date as early as possible.

1 Do you require a deposit for event bookings?

Yes. We require a deposit of 50% of the total catering order value to confirm your booking. The deposit secures your event date and helps cover the costs of preparation and ingredients.

2 Do you provide food and staff for private events?

Yes. We provide food delivery, buffet setup, and, if requested, professional waitstaff to serve your guests throughout the event.

3 Can you cater for dietary needs across large groups?

Yes. We offer a variety of vegetarian, vegan, poultry, beef, and pork dishes, making it easy to accommodate different dietary preferences within large groups. We're confident everyone will find something they'll enjoy.

4 How far in advance should I book a private event?

We recommend booking your event as early as possible. For large events, we generally require at least one week's notice, while smaller events typically require a minimum of three days' notice. Availability depends on the season and our current order volume, so booking early gives you the best chance of securing your preferred date.

5 Can I hire Pyza for a private event?

Yes. We provide catering services for both private and corporate events. Whether you're planning a family celebration, wedding, birthday, or business gathering, we'd be happy to help make your event a success.